All standard catalog items maintained in our warehouse are shipped on a thirty (30) day trial basis. As long as the product is in new and resalable condition, as determined by Seller in its sole discretion, at the time of authorized return, Buyer may return the merchandise, freight prepaid, and Buyer will be issued a credit upon Seller’s receipt of the same. Return items purchased by check may not be refunded for at least 14 days from original receipt allowing the original check to clear the bank. Return items purchased by credit card will be issued to the original credit card presented at the time purchase according to return policy. Returned items purchased on account will be credited to customer account. If there is an outstanding credit, the customer will need to contact Seller for refund. If credit is not applied or refund requested within one (1) year, any balance remaining will be subject to cancellation and Seller shall have no further liability except as required by applicable law.

All standard catalog item returns of products maintained in our warehouse in new and resalable condition past the thirty (30) day trial time period are subject to a minimum ten percent (10%) restocking charge. Custom made and/or reworked items are subject to a +/- ten percent (10%) quantity shipping variance unless quoted otherwise. Once custom made or reworked items are in process, the Order may not be cancelled. Special order or modified items may be returned only at the sole discretion of Seller who is permitted a reasonable time to inspect such items to determine whether it will accept the attempted return. Any returned special order or modified items accepted by Seller will be subject to a restocking charge which shall not be less than ten percent (10%), as determined from time to time by Seller. Custom made products are not returnable. All defective merchandise returns will be subject to inspection upon return to Seller.

Returns must be pre-approved by calling the Seller to obtain a Return Authorization Number. All returns must be made via United Parcel Service (UPS) and with reference to Seller’s shipper, invoice and return authorization number.. Seller will pay freight only for the return of defective or nonconforming goods or goods shipped incorrectly by Seller. If after three (3) pickup attempts the product has not been made available for return, Buyer becomes responsible for freight costs of return. A twenty percent (20%) restocking fee, plus freight charges will apply to goods returned for any other reason. In the case of returns from a foreign country, including Canada, Seller will not be responsible for any brokerage fees with may be incurred regardless of the reason for the return. Any discrepancies in Buyer’s order (shortages, damages, wrong parts, etc…) must be brought to Seller’s attention within thirty (30) days of receipt by Buyer.